secondchancetreasures web store FAQ section

Are different sizes, styles, colors or other variations of a listed item available? For example, if I see a shirt listed in size Large, can I also get it in size Small or Medium or XL or XXL - even if I don't see a listing for the size I want?

An item I was interested in and was hoping to buy from you is now sold out. Will you restock it? Can you help me find it elsewhere?

If I'm paying by check or money order, to whom should I make the check or money order payable?

If an item listing states "pick up only" in the title and/or description, is it possible to arrange for the item to be shipped?

Item conditions are described, to the best of our ability, in item descriptions. If you have any questions about any item and its condition, please use the "ask the seller a question" link on the item page to contact us with your question.

With very few exceptions, nearly all of the items in our store are available only in a quantity of 1. (Some exceptions include personalized artwork items, personalized T-shirt art items, proofreading services, and a few other selected items.)

The only items available are those listed, and if any variations are available, those are listed. No other variations are available from us. If you don't see a listing for the size, style, color or other variation you want, we don't have it.

An item I was interested in and was hoping to buy from you is now sold out. Will you restock it? Can you help me find it elsewhere?

We do not restock any items that have sold out, and unfortunately we cannot provide assistance with locating items elsewhere.

Please use the "ask the seller a question" link on any item page in our store to contact us.

We currently accept personal checks in $US, money orders in $US, and orders placed through Google Checkout (which accepts most major credit/debit cards). Please see our store's terms and conditions page for more information.

Most items are shipped via the US Postal Service. The method of shipping used depends on the type of item as well as its size and weight. Many items are shipped by Priority Mail or First Class, while some are shipped Parcel Post or Media Mail. If you have any questions about the shipping method used with any particular item, please use the "ask the seller a question" link on the item page to contact us with your question.

In some cases, we may agree to combine similar items in a single shipment to reduce your shipping costs. However, not all items can be combined. Much depends on the nature of each item as well as its dimensions and weight. If you would like us to combine your intended purchases, please contact us before making your purchase to obtain approval and a revised total for your order. Please use the "ask the seller a question" link on the item page to contact us with your request.

We aim to get your order to you as quickly as possible. Items purchased through Google Checkout will be processed within 7 days and shipped within 24 hours after processing. Items purchased by personal check or money order will enter the processing stage upon receipt of payment and will be shipped upon clearance of payment.

No. At this time we only sell and ship items within the US.

In most cases, once an order has been placed, it generally cannot be amended or cancelled. However, if you seek to change or cancel an order, you may contact us using the "ask the seller a question" link on the item page, to make your request. We will do our best to assist you with your request for a change or cancellation, but we cannot guarantee to change or cancel your order as requested.

All sales are final. We do our best to accurately and thoroughly describe all items so that you may shop with confidence as an informed buyer. Should you have questions about an item you see available at our store that our item description does not clearly answer for you, we encourage you to ask your questions before making a purchase so that you may make a confident buying decision.

If I'm paying by check or money order, to whom should I make the check or money order payable?

Money orders and personal checks must be made payable to the seller's personal name, which is provided during the checkout process. Please do *NOT* make payments payable to Second Chance Treasures.

If an item listing states "pick up only" in the title and/or description, is it possible to arrange for the item to be shipped?

Any items designated as "pick up only" will not be shipped under any circumstances. Buyers purchasing "pick up only" items must arrange to pick up the item(s) at the Northeast Florida location to be specified by the seller, and at the time and date to be agreed upon by the buyer and seller.